Service Agreement
& Policies

General Policies — All Services

Payment Structure

• →A 50% deposit is required before any work begins. This secures your spot and covers initial time spent.
• →The remaining 50% is due before delivery — before the final files, site launch, or transfer of any assets.
• →Payment is accepted via Stripe (credit/debit card). A payment link will be sent to your email.

Rush Fee

Projects with a timeline under 7 business days are subject to a +25% rush fee added to the project total. Rush availability is not guaranteed and must be confirmed before booking.

Ownership & Copyright

• →All work remains the property of The Jeune Creation until final payment is received in full.
• →Upon final payment, full commercial rights transfer to you.
• →The Jeune Creation retains the right to showcase completed work in our portfolio, on social media, and in marketing materials unless otherwise agreed in writing.

Client Responsibilities

• →All content (copy, images, credentials, brand assets) must be provided within 5 business days of project start.
• →If content is not provided on time, your project timeline shifts accordingly.
• →If we do not receive a response within 2 weeks of sending work for review, the project is paused. A $100 restart fee applies to resume.

Cancellation Policy

• →Before work begins: Full refund of deposit.
• →After work begins: The deposit is non-refundable. It covers time and resources already spent on your project.
• →Partial completion: The remaining balance will be prorated based on the percentage of work completed.

Websites

Revisions

• →All website packages include 2 rounds of revisions.
• →A "round" is one batch of consolidated feedback submitted at the same time — not a running list of individual changes over multiple messages.
• →Additional revision rounds: $100/round.
• →Revisions do not include scope changes (adding new pages, redesigning the layout after approval, or changing the direction of the project).

What's Included

• →Custom design and development (no templates)
• →Mobile-responsive layout (tested on iPhone and Android)
• →Basic on-page SEO (meta titles, descriptions, alt tags, page speed optimization)
• →Contact form or inquiry flow
• →Cross-browser testing (Chrome, Safari, Firefox)
• →30 days of post-launch bug fix support (functionality only)

What's NOT Included

• ✕Domain name or hosting (client purchases separately)
• ✕Written copy/content (client provides all text)
• ✕Photography or custom imagery (unless bundled)
• ✕Ongoing maintenance after the 30-day window (available as a retainer)
• ✕E-commerce or booking integrations (unless quoted in Premium)

Add-ons Available

• →Monthly maintenance retainer: from $99/mo
• →Copywriting (per page): from $100
• →E-commerce setup: quoted separately

Logo Design

Revisions

• →2 initial concepts presented for your selection.
• →2 rounds of revisions on your chosen concept.
• →Additional revisions: $50/round.

Deliverables

• →PNG (transparent background), SVG, and PDF formats
• →Full color, black, and white versions
• →Horizontal and stacked variations (where applicable)

What's NOT Included

• ✕Font files (client purchases own commercial license from font foundry)
• ✕Brand guidelines document (that's the Branding Package)
• ✕Social media templates

Full Branding Package

Revisions

• →2 rounds of revisions included on all brand elements.
• →Additional revisions: $75/round.

Deliverables

• →Logo suite (see Logo section above)
• →Color palette (primary + secondary, with hex/RGB codes)
• →Typography pair (heading + body font recommendations)
• →Brand board (one-page visual identity summary)
• →Brand guidelines PDF (usage rules, dos and don'ts)
• →Social media profile image set

What's NOT Included

• ✕Website design (available as a separate service or bundle)
• ✕Print design (business cards, flyers, etc.) — quoted separately
• ✕Brand strategy or naming

Social Media Graphics

Template Packs

• →9–12 custom Canva templates (feed posts, stories, highlights)
• →1 round of revisions included
• →Delivered as editable Canva files (client manages their own Canva account)

Monthly Retainer

• →8–12 custom graphics per month
• →Up to 2 revision rounds per monthly batch
• →Minimum 2-month commitment

What's NOT Included

• ✕Captions or written content (client provides all copy)
• ✕Scheduling or account management
• ✕Photography

Photography

Session Policy

• →The shoot is final — we do not offer reshoot sessions for changed preferences or outfits after the session.
• →Please come prepared: outfit, location, and shot list should be confirmed before the session date.
• →Cancellation or rescheduling with less than 48 hours notice forfeits the deposit.

Deliverables

• →25 edited photos delivered via private gallery link
• →Standard editing: color correction, basic exposure, cropping
• →Delivered within 7–10 business days
• →Commercial use license included

What's NOT Included

• ✕Raw/unedited files
• ✕Heavy retouching (body modification, background replacement, composite editing) — quoted separately
• ✕Additional edited photos beyond 25: $15/photo

AI Creative Visuals

AI visuals are available as an add-on to existing services — not sold standalone. Pricing is bundled into your project quote.

How It Works

• →Client provides a creative brief and reference images/mood board before we begin.
• →1 round of creative direction included — share your feedback once after seeing initial results.
• →Final files delivered as high-resolution PNG or JPEG, sized for your intended use.

Usage

• →Images are licensed for your business use (website, social media, marketing).
• ✕Not for resale or redistribution as stock imagery.
• ✕Print usage (billboards, large format) must be discussed and approved before use.